How it works
Everything we install, and how it gets there.
One system, seven pieces, live in seven days. Here's exactly what happens, and exactly where it hands the conversation back to you.
The seven pieces, in order.
Missed-call text-back
Any call to your line that rings out, hits voicemail, or gets hung up on triggers a text from your business inside 60 seconds. That window matters more than anything else here: someone with a dead furnace is working down a list of numbers, and the company that reaches back first usually has the job booked before the second one picks up.
Speed-to-lead on web forms
Form submissions get the same treatment. Someone fills out the contact form on your site and hears back immediately instead of the next morning. Most shops answer these in hours — which is exactly long enough for the customer to have booked somebody else.
Simple questions, answered
“Do you install water heaters?” “Do you cover Mesa?” “Are you licensed?” The system answers those on its own, because a question left hanging for an hour is a customer back on Google. What it will not do is quote a price, check your calendar, or invent an answer it doesn't have — anything involving scheduling, pricing, availability, or the sale itself comes straight to you.
Review requests after every job
When a job is marked complete, a request goes out a couple of days later: long enough that the repair has held, short enough that they still remember the tech's name. Reviews are the cheapest thing that decides who gets called first, and almost nobody asks for them consistently.
Win-back for quiet customers
Optional. We pull the customers who haven't booked in a year or more and run a campaign at them ahead of the season. These are the warmest leads you own — they already paid you once and had no complaint, they just haven't thought about you since.
One feed for every lead
Missed calls, replies, and form fills land in one place with an alert on your phone, so nothing gets buried in a thread on somebody's personal cell. If you have an office manager, they see exactly the same feed you do.
Managed every month
We handle carrier registration, watch the system, and change the wording and timing based on what's actually getting replies. You get one report a month in plain English. There's no dashboard you're expected to check, because you have a business to run.
Timeline
Seven days, kickoff to live.
Day 1
Kickoff
One call plus a short questionnaire: service area, job types, hours, and how you want to sound. About an hour of your time in total.
Days 2-4
Build
We register the numbers with the carriers, wire up the call and form triggers, and write every message in your voice.
Days 5-6
Your review
You read every message before a single one goes out. We test the whole thing end to end against your real line.
Day 7
Live
The system starts watching your calls. From here it's ours to monitor, tune, and report on every month.
The Extra-Month Guarantee.
If the system hasn't brought at least one previously-lost customer back into a conversation within 30 days, your next month is completely free. Still nothing after 60 days? We refund your full setup fee, no questions asked.
We log every missed call, every message sent, and every reply, starting the day the system goes live. You get the same record we do.
No previously-lost customer back in a conversation within 30 days? Your next month is completely free. No invoice, and the system keeps running the whole time.
Still nothing at 60 days? Your full $1,500 setup fee comes back, no questions asked, and we don't claw back the free month.
You're not paying for a promise. You're only ever paying for a system that's already proven it's working.
The next call you miss is already dialing someone else.
Fifteen minutes on the phone. No deck, no pressure — just your numbers and whether this is worth doing.