Privacy Policy

We collect information you provide directly to us, including:

Contact information submitted through our contact form or by email, such as your name, company name, email address, and phone number.

Business details provided during onboarding, such as your service area, business hours, job types, pricing conventions, and the phone numbers and web forms the system is connected to.

Operating the system requires us to process information belonging to our clients' own customers. This includes the phone number of an inbound caller or form submitter, the fact and time that a call went unanswered, the content of messages the system sends, and the content of replies received.

We process this information as a service provider acting on our client's instructions, for the purpose of delivering the service to that client. We do not sell it, and we do not use it to market to those individuals on our own behalf or on behalf of any other client. The client's own privacy policy governs its relationship with its customers.

For the optional win-back campaign, the client supplies the customer list. The client is responsible for the lawfulness of that list, as set out in our Terms of Service.

To send text messages in the United States, business numbers must be registered with mobile carriers (A2P 10DLC). Completing that registration means sharing the client's business details with our messaging and telephony providers and, through them, with US carriers. Message traffic also passes through those providers and carriers.

If you received a text from a business that uses our system and want it to stop, replying STOP ends it. You can also write to hello@accelientech.com and we will act on the request.

Payment processing for AccelienTech's fees is handled by third-party payment processors, including Stripe and, where applicable, Payoneer. AccelienTech does not directly collect or store full card numbers, bank account credentials, or other sensitive payment details. Those are held by the payment processor under its own privacy and security practices.

We use the information we collect to respond to inquiries, build and operate the systems we deliver, monitor and tune those systems, report results to the client, communicate about the account, and improve our services.

This website does not currently use third-party advertising cookies. If an analytics tool is added in the future to measure site performance, this section will be updated to name the tool and describe what it collects.

We do not sell client, visitor, or end-customer information. We share information only with the service providers necessary to deliver our services — including hosting, messaging and telephony providers, and payment processors — or where required by law.

We retain client business information for as long as the service relationship is active, and for a reasonable period afterward for recordkeeping and legal purposes. Message logs processed on a client's behalf are retained for the period needed to operate and report on the service, and are deleted or returned at the client's request. You may request deletion of your information by emailing hello@accelientech.com.

Because AccelienTech is based in Pakistan and our clients are based in the United States, information described in this policy — including the end-customer information described in section 2 — is transferred to and processed in Pakistan, and in the jurisdictions of our third-party service providers.

Questions about this policy can be sent to hello@accelientech.com.